Q: I tried to update Profile Builder 2 using the SketchUp Extension Manager and it said ‘Failed to update Profile Builder 2. Unable to read extension archive.’  What should I do?

A:  If your PB2 license is from the Extension Warehouse, make sure you are signed into SketchUp using the same Extension Warehouse account that you used to purchase.  If your PB2 license is from MindSight Studios Inc., you can not use the Extension Manager to install updates.  You must download and install updates manually from here.  Restart SketchUp after updating.

Q: Does Profile Builder 2 work with SketchUp 2018?

A: Yes!  It works with SU2016 or newer (Make or Pro)

Q: Help!  I lost my license key!

A: Click HERE to have your key resent.

Q: How do I transfer Profile Builder and my license to SketchUp 2018?

A: If you obtained Profile Builder from the SketchUp Extension Warehouse, you MUST login to the Extension Warehouse from INSIDE SketchUp using the exact same username and password that you used when you purchased.  Then, install Profile Builder by going to the My Extensions menu.

If you obtained Profile Builder from this website, simply download and install the latest version from here.  Make sure you restart SketchUp after installing and your license from SU2016 or SU2017 should transfer over into SU2018.

Q: I purchased from the Extension Warehouse and I did not receive a license key.

A: You do not need a license key to activate the software when purchasing from the Extension Warehouse.  Follow these instructions to install and activate extensions purchased from the Extension Warehouse.  If you currently have the trial version installed from the Extension Warehouse, it is recommended to uninstall the trial prior to installing the purchased version.

Q: I purchased from the Extension Warehouse.  How do I install and activate the plugin?

A: See answer to question above.

Q: I ordered a license through your store.  Where do I download the plugin?

A: After you order you should immediately receive an email from MindSight Studios Inc. that contains a green button to view your purchase online.  Click this button to access the RBZ file and instructions for installing.

Q: I ordered a license through your store.  Where is my license key?

A: You should have received an automated email from MindSight Sales with your license information which includes your key.  Please allow up to 45 minutes to receive this email. If you can’t find it, please check your junk / spam folders.

Q: I ordered a license through your store.  How many times can I activate it?

A: Installation and activation on both a personal computer and laptop are permitted under one license. By purchasing multiple license quantities, additional users can install and activate a license under the same account.  For more information, please see the EULA.

Q: Is the license a subscription or is it permanent?

A: All paid licenses for Profile Builder 2 are permanent and do not expire.

Q: Help!  Nothing works!

A: Please re-install the plugin.  First manually delete the plugin by going here: C:\Users\USERNAME\AppData\Roaming\SketchUp\SketchUp 2018\SketchUp\Plugins

Next, delete the file DM_ProfileBuilder2.rb and the folder DM_ProfileBuilder2.  Then, try re-installing the RBZ file.  You will also need to restart SketchUp after installing the RBZ.

Q: I purchased a license but the Extension Warehouse does not recognize it in the My Extensions list.

A: The Extension Warehouse will not recognize your license if you purchased from the MindSight Studios store (this website).  To check the status of your license, please go to Extensions->Profile Builer 2->License..

Q: After activating my license I got a message: “Error creating license file.”

A: Please ensure you don’t have an old license file interfering with the activation. For steps to remove an old license file click HERE. After removing the old license file try activating again.